Privacy Policy

We use the information we collect for the following purposes:

• 1.Service Delivery: To provide landscaping and irrigation services, respond to inquiries, schedule consultations, prepare estimates, and complete projects
• 2.Communication: To contact you about your project, send appointment reminders, provide service updates, and respond to your questions
• 3.Business Operations: To process payments, maintain records, manage schedules, and fulfill contractual obligations
• 4.Website Improvement: To analyze website usage, improve user experience, and optimize our online presence
• 5.Marketing (with consent): To send promotional materials, seasonal reminders, and service updates to existing or past customers in Osoyoos, Oliver, and the South Okanagan
• 6.Legal Compliance: To comply with applicable laws, regulations, and legal processes in British Columbia and Canada

We do not sell your personal information. We may share your information only in the following circumstances:

• •Service Providers: With trusted third-party vendors who assist with website hosting, payment processing, email communications, and business operations (all bound by confidentiality agreements)
• •Subcontractors: With qualified subcontractors or suppliers as necessary to complete your landscaping or irrigation project
• •Legal Requirements: When required by law, court order, or government regulation, or to protect our legal rights and safety
• •Business Transfers: In connection with a merger, acquisition, or sale of business assets (with continued privacy protection)
• •With Your Consent: When you explicitly authorize us to share your information for a specific purpose

Under Canadian privacy law (PIPEDA and BC PIPA), you have the following rights regarding your personal information:

• •Access: Request access to the personal information we hold about you
• •Correction: Request corrections to inaccurate or incomplete personal information
• •Deletion: Request deletion of your personal information (subject to legal retention requirements)
• •Withdrawal of Consent: Withdraw consent for marketing communications or other optional uses of your information
• •Portability: Request a copy of your personal information in a structured, commonly used format
• •Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, supplier websites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for 7 years in accordance with Canadian business record-keeping requirements. Website analytics data is retained according to our analytics provider's policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.